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ADDRESS
Oakland Arena & RingCentral Coliseum
7000 Coliseum Way
Oakland, CA 94621

ALCOHOL
Beverages and/or food of any kind may not be brought into Oakland Arena. Alcoholic beverages are available at concession stands, beverage carts and clubs throughout Oakland Arena. A valid government issued photo ID is required to purchase alcohol.

ANIMALS

Service dogs assisting guests with disabilities are permitted inside Oakland Arena. When purchasing your ticket(s), please let the Ticket Representative know that you have a service animal.

APP

The Oakland Arena app is available on the App Store and Google Play. Access visual restaurant listings and pricing, presale codes, discounts and more. 

ASM GLOBAL OFFICES
ASM Global provides complete facility management and maintenance for the RingCentral Coliseum. ASM Global staff is available on event day to address facility-related issues. Please contact any Oakland Arena employee for assistance or call (510) 569-2121.

ASSISTED LISTENING DEVICES (ALD)
Assistive Listening Devices are available at the First Aid station located on the main concourse behind section 106.

Guests with visual or hearing impairments needing assistance may contact our ADA Coordinator at (510) 383-4817, TTY (510) 383-4619.

Or by mail at:
7000 Coliseum Way
Oakland, California 94621-2121.


If service for a hearing disability or visual impairment is required during an event, please contact the nearest Guest Service Representative. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination constraints.

ATM MACHINES

CHASE ATMs are located on the main concourse outside Section 128 and on the upper concourse at section 210, in the Stella Artois Club and on the event level below the South Tunnel.

 

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BACKPACKS, BAGS & PURSES

Bags larger than 14"X14"X6" and backpacks of any size are not allowed inside Oakland Arena.

BAG CHECK
Bag check is available for most events and is usually located in parking lots H and G. Bag check service will close 30 minutes after each game or event. There is a $10 fee per each checked bag. We accept cash and credit cards.  Any items not claimed will be sent to Lost & Found for a maximum of 30 days. Oakland Arena and its agents are not liable for any damage to items left at Bag Check. Bag Check will not accept items of unusual value or those exceeding $100.

BANNERS & SIGNS
Banners and signs are permitted on a show-by-show basis as long as the information contained on them is not politically, religiously, or commercially motivated, do not carry obscene messages and do not interfere with the sightlines of other guests. Arena Guest Services Representatives reserve the right to ask any fan to remove a sign or banner from Oakland Arena. At times banners and signs may not be permtted due to the request of the artist performing. Please check the event page to ensure your banner or sign will be permitted for that event.

BART

The Coliseum BART station is located within convenient walking distance from Oakland Arena. Both BART and AC Transit make frequent stops at the Coliseum BART station, which is located on the east side of Oakland Arena and is connected to Oakland Arena via the overpass pedestrian bridge. Visit Bart.gov for more information. 

BICYCLE RACKS
Bicycle racks are located at the north flagpole adjacent to parking Lot F.

BINOCULARS
Binoculars are permitted.

BMW CLUB
The BMW Club, located on the Event Level, is an exclusive pre and post-event entertainment space. The BMW Club offers a spacious social area, an upscale dining environment, lounge and TV monitors.

BOTTLES & CANS
All glass bottles and aluminum cans are prohibited.

BOX OFFICE HOURS
Oakland Arena's Box Office hours are:
Monday – Friday: 12 p.m. - 5 p.m.
Closed Saturdays, Sundays and Holidays (on non-event days)

 

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CAMERAS
Cameras with lenses less than 3 inches in length (while extended) are permitted, but the use of a flash is not allowed. All types of video and audio equipment are not permitted in Oakland Arena.

CAPACITY
Oakland Arena has a maximum capacity of 19,596, but the capacity for other sporting or entertainment events at Oakland Arena may vary.

CHILDRENS ADMISSION
A ticket is required for children 24 months and older for sporting events and concerts. Please note that some shows (especially those intended for children) will have a different age policy. Please check the event listing page to determine if your child requires a ticket. 

It is highly recommended that all children wear hearing protection headphones for all concerts and sporting events.

 

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DIRECTIONS
Visit here for directions to Oakland Arena.

DONATIONS
Oakland Arena is committed to providing assistance to charitable organizations, primarily in Alameda County. Through the donation of tickets, promotional items, and monetary contributions, Oakland Arena supports hundreds of community organizations and individuals annually.

Due to the high volume of requests received, Oakland Arena requires that all donation requests must meet the following criteria: Requests must be submitted in writing on the organization's letterhead. Requests must be sent at least 6-8 weeks prior to the event date. Please include a brief description of the event, including the date, location and name of the benefiting charity or organization. Requests for ticket donations must include the organization's 501(c)(3) tax determination letter. Donations are limited to one request per organization within a 12-month period.

Please send all donation requests to:
AEG Oakland Community Foundation
Oakland Arena
7000 Coliseum Way
Oakland, CA 94621

All donation requests are generally reviewed within two weeks upon receipt; organizations will receive a written or e-mailed response. 

DOORS OPEN
For most shows, doors open one hour prior to the scheduled performance time. 

DROPOFF

Guests wishing to be dropped off should proceed to the Main Gate at 66th Avenue to be directed to the designated dropoff location for that specific event. Alternatively, guests can be dropped off at the Coliseum BART Station located east of Oakland Arena on San Leandro Street.

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ELEVATORS/ESCALATORS
Arena Elevators:
One (1) on West Side, NEAR Section 114
Two (2) on East Side, NEAR Section 101
Arena Escalators:
One (1) on West Side, NEAR Section 115
One (1) on East Side, NEAR Section 128

EMERGENCIES
Emergency exits are conveniently located on every level and are clearly identified by signs located above the doorway. In the event of an evacuation, please follow instructions of Arena Guest Services Representatives.

 

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FAMILY RESTROOMS
Family restrooms are equipped with accessible toilets, changing tables, and other amenities to aid our guests with special requirements. These specially equipped co-ed restrooms are located on both the main and upper concourses near sections 106 and 204.

FIRST AID
Complete first aid services are available on the main concourse behind section 106 for fans who require medical attention from licensed staff.

FOOD & BEVERAGE
Food and/or beverages of any kind cannot be brought into Oakland Arena. There are a wide variety of food and beverage items for guests' enjoyment. Please visit our Dining & Entertainment page for more information. 

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GROUP TICKETS
Please see our Group Sales page for information regarding group tickets. 

GUEST CONDUCT
Oakland Arena strives to provide an entertaining and safe environment for all of our patrons. Fans who are found guilty of public intoxication, using offensive language, throwing objects or any other behavior deemed by Oakland Arena Guest Services Representatives as disruptive or dangerous in nature are subject to ejection from Oakland Arena. 

GUEST SERVICES

Guest services booths are located on the main concourse outside of section 128 and on the upper concourse outside of section 215.


If you need assistance, please contact the nearest Arena Guest Services Representative, (i.e. ushers, ticket takers, and security) with any questions or concerns during a game at Oakland Arena. Oakland Arena's guest services staff will assist you with any needs and will help direct you to services throughout the facilities.

Guests may also send a text message to 510.500.8787 and include your section, row and seat number where you need assistance. Please note this number cannot accept text messages that include videos or photos.

INFLATABLES

Inflatable items are prohibited (including basketballs and footballs)

INTERNET/WiFi
Complimentary wifi is available to all guests. 
 

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LOST & FOUND
Lost and Found articles are left at Guest Services located on the Main Concourse outside of section 128 until the end of an event. All unclaimed lost and found items are stored in the Oakland Arena administrative offices for 30 days. To contact lost and found, please call 510-383-4660 or email [email protected] 

LOST, STOLEN, DESTROYED, FORGOTTEN TICKETS
Lost, stolen, forgotten or destroyed concert and family show tickets should contact TicketMaster customer service at 1-800-462-2849.


Please note that any duplicated ticket issued will supersede the original for seating. Those using original tickets when duplicates have been issued will be questioned and denied entrance.

 

LUXURY SUITES
Please visit our luxury suites page for information regarding suites.

For luxury suite information for all events please contact Bryan Watson at [email protected]

 

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MAILING LIST
Sign up for our mailing list for up to date information, special ticket promotions, discounts and presale opportunities!

MERCHANDISE 
Merchandise is available for purchase at most concerts, family shows and sporting events. Merchandise stands can be found throughout the Arena and accept cash and credit cards.

 

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PARKING

Parking lots usually open two hours prior to the scheduled event time. Accessible parking is located in the first two rows of the parking lot, closest to the Arena. Parking spaces accommodating vans are also available. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

For concerts and family shows, parking costs $40 for cars and $80 for limousines and buses. Parking is first come first serve and can be paid at the gates. 

 

PROHIBITED ITEMS

Please see our prohibited items page to see a complete list of prohibited items. 

PUBLIC TRANSPORTATION
The Coliseum BART station is located within convenient walking distance from the Oakland Arena. Both BART and AC Transit make frequent stops at the Coliseum BART station, which is located on the east side of Oakland Arena and is connected to Oakland Arena via the overpass pedestrian bridge. Visit Bart.gov for more information. 

 

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RE-ENTRY POLICY
No re-entry is permitted after you have exited the turnstiles. Please see an Oakland Arena Guest Services Representative at the gate if you have extenuating circumstances.

RESTAURANTS
Levy Restaurants bring quality dining from its base of award-winning restaurants to the Oakland  Arena. For more information visit our Dining page.

RESTROOMS
Wheelchair accessible restrooms are located throughout the Arena. Additionally, the Arena features two family restrooms, which are located at Section 106 and Section 204.

 

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SECURITY
Our staff is committed to ensuring a safe and fun environment for everyone. As a security measure, coolers, backpacks and other large bags are not allowed into the Arena. Staff will deny entry into the facility to those who carry any of the items mentioned until they are stored elsewhere by the ticket holder. We will not assume the responsibility for the storage of any of these items.

The Security Office at Oakland Arena is located on the Event Level in the South Tunnel.

SENSORY INCLUSION

Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads are available to all guests at the arena who may feel overwhelmed by the environment. Sensory bags are located at the Main Concourse Guest Service Booth located at the East Entrance, and at First Aid in Section 106. 

SINGLE EVENT TICKETS
Single concert and family show tickets can be purchased online at Ticketmaster.com or at the box Office. 

SMOKING POLICY
No smoking of any kind is permitted. Patrons who fail to comply with this policy may be subject to ejection. Contact an Arena Guest Services Representative for assistance.

SOCIAL MEDIA

Don't miss out on behind the scenes action, discounts, show announcements & more. 

Twitter: Twitter.com/OaklandArena
Facebook: Facebook.com/OaklandArena
Instagram: Instagram.com/oaklandarena
Snapchat: Oaklandarena

Use the hashtag #LiveInOakland during concerts!

 

STELLA ARTOIS LOUNGE
The Stella Artois Lounge offers premier food service, gourmet carving stations, TV monitors throughout and concierge service. The Stella Artois Lounge is located on the east side by the east entrance.

Hours : The Stella Artois Lounge opens one hour before all concerts and family shows. No reservations are necessary.

There is a private entrance to the Stella Artois Lounge, which is located on the east side directly across from the stadium.

 

SUITES

Luxury suites are an extraordinary way to show clients their continued business is appreciated. Many options are available to help you provide a private and luxurious setting that's perfect for any special group event.

For information about Luxury Suites at Oakland Arena, please email inquiries to [email protected]

 

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TICKET RE-SELLING POLICY
Oakland City Ordinance No. 7311 CMS, Section 6-3.19, prohibits the sale of tickets and any other articles (except at authorized ticket booths) within any public building, or on public grounds at Oakland Arena or RingCentral Coliseum and public parking lots adjacent thereto. Those found selling tickets on Oakland Arena or RingCentral Coliseum property are subject to arrest.

TICKET SALES
Ticket sales for concerts, family shows and special events can be accessed through Ticketmaster, or by making a visit to the Box Office.  

For accessible seating please contact Ticketmaster at 1-800-877-7575

For O Club membership information please click here.

TRANSPORTATION

BART
The Bay Area Rapid Transit Coliseum Station is located on the East side of RingCentral Coliseum and is accessible by a pedestrian walk-over bridge, which connects RingCentral Coliseum to the BART station. Please visit our Directions page or visit Bart.gov for information on how to access the Oakland Arena from BART.

UBER Zone

UBER can drop off and pick up outside of the 66th avenue main gate.

TAXIS

Clearly-marked taxis can drop off at most places around the site. Taxis will be encouraged to enter Baldwin Gate and proceed to Taxi Stand for pickup (Taxis can also enter 66th)


AC Transit (Bus)
AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the pedestrian walk-over bridge which connects the BART station to RingCentral Coliseum. The walk-over and BART station are located on the East side of RingCentral Coliseum. For more info, please call: (510) 839-2882.

Accessible Parking
Parking for patrons with disabilities is located in the first two (2) rows of the parking lot closest to Oakland Arena and RingCentral Coliseum. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. For more information visit our Accessibility page. 

TRAFFIC UPDATES
For up-to-date traffic information on event days, tune to radio station 530 AM. The station transmits within a two-mile radius of Oakland Arena and RingCentral Coliseum. 

Additional traffic updates can be viewed on the venue Twitter account by following @OracleArena

 

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WHEELCHAIRS
Wheelchairs are permitted.

Oakland Arena also offers accessible parking, which is located in the first two rows of the parking lot, closest to the Arena. Spaces are limited.

Additionally, there are three elevators at Oakland Arena which are ADA accessible. The first is located on the west side near section 114; the other two are located on the east side near section 101.

Guests requiring the use of a wheelchair can sit in either their wheelchair or an actual Arena seat. Oakland Arena however can not store wheelchairs for guests.  

WILL CALL
The “Will Call” window opens two hours prior to scheduled concert. The “Will Call” window is located on the Plaza Level at the Oakland Arena Box Office. A valid government issued photo identification is required to pick up tickets.