This guide is intended to provide all of the necessary information to make your visit to Oakland Arena and RingCentral Coliseum as enjoyable as possible. We take pride in complying with the Americans with Disabilities Act to enhance your enjoyment of the event.

Services

In striving to make your event experience as user-friendly as possible, we ask that if there are ways in which we can improve our service to our guests with disabilities we encourage you to contact our ADA Coordinator. 

Seating Areas

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout RingCentral Coliseum and Oakland Arena. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.

Purchase Accessible Tickets by Phone or Online

  • Find your event on our website, click the "BUY TICKETS" link, then click the ADA icon on Ticketmaster.com and request accessible seating tickets.
  • For Ticketmaster events, call (800) 877-7575 and request accessible tickets.

TTY Telephones

  • RingCentral Coliseum: Main Concourse, Section 130
  • Oakland Arena:
    Upper Concourse, Section 216
    Main Concourse, Section 104

California Relay Service

For all phone numbers listed in this brochure that do not also have a TTY phone number, please utilize the California Relay Service. This service can relay calls between a person using a TTY and any other phone user. It also allows a person without a TTY phone to call a TTY user. Specifically trained people are available 24 hours a day, 365 days a year to relay the call.

To use the California Relay Service, call toll free:

  • IF YOU HAVE TDD:1-800-735-2929
  • IF YOU DO NOT HAVE TTY: 1-800-735-2922

ADA Coordinator

Inquiries regarding accessibility for Oakland Arena events should be directed to our ADA Coordinator at (510) 383-4817, TDD (510) 383-4619.

Or, by mail at:

  • AEG Oakland Management LLC.
    7000 Coliseum Way,
    Oakland, California 94621-1918

For all inquiries regarding accessibility during Oakland Athletics games please contact (510) 563-2306.

Guest Services at Events

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e., Usher, Ticket Taker, or Security Staff)for assistance. Our guest services staff will assist you with your needs and will help direct you to services throughout the facilities.

Assisted Listening Devices

Assisted Listening Devices are available at:

  • RingCentral Coliseum: Section 109
  • Oakland Arena: First Aid-Section 106

Identification will be required and will be returned to you upon return of the device following the event.

Available Materials

The following materials are available in large print or on audiotape, upon request, from the RingCentral Coliseum and Oakland Arena Administration Offices:

  • Service Guide for Patrons with Disabilities

RingCentral Coliseum and Oakland Arena Event Schedules

Game day and event day materials in large print are available, upon request, by contacting the Oakland A ’s (510) 430-8020 (voice/relay). Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time constraints. For more information about other materials in accessible formats, see Available Aids and Services.

Elevators and Escalators

Coliseum Elevators:

  • Three (3) on West Side, NEAR Sections 217 & Westside Club
  • Four (4) on East Side, NEAR Sections 101 & 142

Arena Elevators:

  • One (1) on West Side, NEAR Section 114
  • Two (2) on East Side, NEAR Section 101

Arena Escalators:

  • One (1) on West Side, NEAR Section 115
  • One (1) on East Side, NEAR Section 128

First Aid

  • Coliseum: Sections 109, 143, 317 & 343
  • Arena: Sections 106 and/or 208

Auxiliary Aids & Services

Patrons needing a sign-language interpreter, real-time transcription or printed program text should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination restraints.

All free written materials describing programs and services, including schedules of upcoming events and ticketing information will be available upon 10 business days notice in an alternative format, including large print, Braille, audio tape or by phone. Requests made without 10 days advance notice will be accommodated to the extent possible. The Guide for Patrons with Disabilities is available in alternative formats upon request.

Patrons requiring services other than those described should contact the ADA Coordinator.

Guests with Hearing/Visual Impairments

Guests with visual or hearing impairments needing assistance may contact our ADA Coordinator at (510) 569-2121, TTY (510) 383-4619.

Or by mail at:

  • 7000 Coliseum Way
    Oakland, California 94621-2121.

If service for a hearing or visual disability is required during an event, please contact the nearest Guest Service Representative. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination constraints.

Guests with Service Animals

Service dogs assisting guests with disabilities are permitted inside Oakland Arena and RingCentral Coliseum. When purchasing your ticket(s), please let the Ticket Representative know that you have a service animal.

Emergency Evacuation Procedures

In the event of an emergency, Oakland Arena & RingCentral Coliseum Guest Service Representatives have been instructed and trained to assist you in evacuation of the premises.

Security and Lost & Found

Security

Security personnel are located throughout RingCentral Coliseum and the Oakland Arena.

  • Coliseum: Main Concourse, Section 148
  • Arena: Event Level, South Tunnel

Lost and Found

Located at Guest Services during an event.

After the event ends, Lost and Found items are stored for 30 days. Thereafter, all unclaimed items will be disposed of.

To inquire about a lost item, please call (510) 569-2121.

Transportation

BART

The Bay Area Rapid Transit Coliseum Station is located on the East side of RingCentral Coliseum and is accessible by a walk-over, which connects the Coliseum to the BART station. BART services the counties of Alameda, Contra Costa and San Francisco. For more info, please call: (510) 465-2278.

AC Transit (Bus)

AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the walk-over which connects the BART station to Oakland-Alameda County Coliseum. The walk-over and BART station are located on the East side of the Coliseum. For more info, please call: (510) 839-2882.

Accessible Parking

The appropriate amount of ADA Compliant parking spaces are located at the front of the parking lots closest to Oakland Arena and RingCentral Coliseum. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. Courtesy Shuttles are available to assist guests in getting from the parking lot to the Coliseum and Arena entry gates. Please ask a parking attendant for Shuttle assistance.

Parking Traffic Updates

Please see the specific event page on our website for important traffic information that may affect parking. Additionally our Twitter accounts will broadcast important updates related to parking. Follow us on Twitter @OaklandArena and @RingCentralColi

Website Accessibility 

We take pride in complying with the Americans with Disabilities Act to enhance your enjoyment of the event. In striving to make your online experience as user-friendly as possible, we ask that if there are ways in which we can improve our website we encourage you to contact us.

Please call us at 510-569-2121 or email us at customerservice@coliseum.com if you have any feedback on how we can improve the accessibility of this website.